Healthcare
Shared Fax Inboxes for Front Desk, Billing, and Clinical Staff
Fax-to-email solves the fax machine problem by moving every incoming fax into an inbox. It also creates a new one. An inbox that three people watch can become an inbox that each of them assumes the others are handling. A...
Routing Incoming Faxes to the Right Team
In most medical offices, one fax number receives everything. Referrals from primary care, results from the reference lab, decisions from payers, refill requests from pharmacies, records requests from attorneys and the oc...
Retaining and Disposing of Faxed Patient Records
Ask a room of practice managers how long they keep faxed documents and you will hear several different answers, often with HIPAA cited as the reason for each. The confusion is understandable. HIPAA does set a retention p...
Minimum Necessary Access for Shared Fax Inboxes
When a practice first moves fax online, the simplest setup is one inbox that everybody can see. It feels efficient: nothing waits on a single person, and anyone can pick up the next fax. Then someone notices that the bil...
Business Associate Agreements for Fax Services: What to Ask
When a medical practice moves from a fax machine to an online fax service, someone usually asks whether the practice needs a business associate agreement with the provider. It is the right question, and it is easier to a...
Preventing Misdirected Faxes in a Medical Practice
Every medical practice has a version of the story. A referral meant for a cardiology office goes to a florist whose number differs by one digit. A lab requisition goes to the right clinic but lands in a tray where a visi...