Healthcare
Fax for Multi-Location and Specialty Practices
A practice that grows from one office to three usually grows its fax setup the same way: one machine, one line and one stack of paper per location. Each office develops its own habits. Nobody has a single view of what ar...
Handling Medical Records Requests Sent by Fax
Records requests are among the most regulated documents a practice receives by fax, and among the easiest to mishandle. They come from patients, other providers, insurers, attorneys and agencies. They arrive on the same ...
Pharmacy and Prescription Communication by Fax
For many practices, the pharmacy is the most frequent fax correspondent of all. Refill requests arrive every day. Pharmacists fax to ask about a dose, an interaction, a formulary substitution or a prescription that could...
Referrals and Prior Authorizations by Fax
Of everything a medical practice faxes, referrals and prior authorizations matter most to patients. A referral that stalls delays a consultation. An authorization that waits in a tray can delay a procedure, a scan or a p...
Choosing a Cloud Fax Provider for a Medical Practice
Most fax provider comparisons focus on price, page allowances and features. Those matter to a medical practice too, but they leave out the questions that decide whether a service fits a healthcare office: who can see pat...
Replacing the Medical Office Fax Machine, Step by Step
Replacing a fax machine sounds like a small job: sign up for a service, unplug the machine, done. In a medical practice, it carries one large risk that is easy to miss. Documents keep arriving while the change happens. A...
The Hidden Costs of Paper Fax in a Medical Office
Ask what fax costs a medical practice and the answer usually comes from the bills: the machine lease, the phone line, the toner and the paper. Those costs are real, but they are rarely the largest. The bigger costs sit i...
Why Healthcare Still Runs on Fax
Outside healthcare, fax is a curiosity. Inside it, fax is still how a great deal of work gets done. Referrals go out by fax, results come back by fax, payers send decisions by fax and pharmacies ask questions by fax. New...
Getting Faxes into the EHR: Manual and Integrated Workflows
Almost every clinical fax a practice receives ends in the same place: the patient's chart. A consult note, a hospital discharge summary or an outside lab result is only useful to a provider once it is attached to the rig...
Naming, Filing, and Tracking Faxed Documents
Two weeks after a referral was faxed, the specialist's office says it never arrived. The referring practice is sure it was sent, but the staff member who sent it is on leave, the paper copy is in a pile somewhere and nob...